Cookie Policy

We use cookies and similar tracking technologies to keep your sessions secure, track shipments effectively, and improve the SendFast platform.

Last Updated: October 24, 2024

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website or use an app. They are widely used to make platforms work more efficiently, provide secure authentication, and supply analytical data to the platform owners.

2. Why SendFast Uses Cookies

Because SendFast handles financial transactions (Escrow) and precise logistics tracking, cookies are strictly necessary for the core functionality of our web application. We use them to:

  • Keep you securely logged into your SendFast account.
  • Remember your regional preferences (e.g., displaying rates in NGN, GHS, GBP, or USD).
  • Protect against fraudulent login attempts.
  • Analyze site traffic to improve our load times and server responses.

3. Types of Cookies We Use

Strictly Necessary Cookies

Essential for the platform to function. These cannot be switched off. They include authentication tokens and security mechanisms that protect your Escrow transactions.

Functional Cookies

Allow the website to remember choices you make (such as your user name, language, or the region you are in, like Nigeria vs. the UK) and provide enhanced, more personal features.

Performance & Analytics

Help us understand how visitors interact with the website by collecting and reporting information anonymously (e.g., identifying which tracking pages load slowest).

4. Managing Your Cookies

You have the right to decide whether to accept or reject non-essential cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject strictly necessary cookies, you will not be able to log in, access the Escrow system, or post shipments.

For detailed instructions on how to manage cookies, check the support documentation for your specific web browser (Chrome, Safari, Firefox, Edge).